Lavia Healthcare Privacy Policy

Welcome to Lavia Healthcare! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on our website.

1. Information We Collect We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
• Order Details: Products purchased, order history, and preferences.
• Automatically Collected Information: IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information We use your information to:

• Process and deliver your orders.
• Provide customer support.
• Send updates about your order, promotions, and health tips.
• Improve our website, services, and user experience.
• Comply with legal obligations.
• Send periodic emails regarding orders, new products, or special offers.

3. Sharing Your Information We do not sell your personal information. However, we may share your data with:

• Service Providers: Payment processors, delivery services, and email marketing platforms.
• Legal Authorities: When required by law or to protect our rights.

4. Cookies and Tracking We use cookies to:

• Enhance your shopping experience.
• Track website usage for analytics.
• Provide personalized recommendations.

You can manage cookies through your browser settings.

5. Your Rights You have the right to:

• Request deletion of your personal data under certain conditions.
• Opt-out of promotional emails.
• Request a copy of the data we have about you.

To exercise your rights, contact us at info@laviahealthcare.co.ke.

6. Data Security We are committed to protecting your personal information. Our security measures include:

• Using secure servers and encryption to safeguard sensitive data.
• Conducting regular security assessments and updates.
• Restricting access to personal information to authorized personnel only.

7. Changes to This Policy We may update this Privacy Policy from time to time. If we make significant changes, we will post an announcement on our website at least 7 days before the changes take effect. For major updates, we may notify you directly via email.

8. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@laviahealthcare.co.ke
• Phone: +254 708 245012
• Address: Nairobi, Kenya

We are here to assist you and ensure your privacy is protected.